Privacy Policy

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We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

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Information We Collect

When you use our website, make an enquiry, make a booking or purchase a service, we may collect personal information including your:

• Name

• Email address

• Telephone number

• Billing address

• Payment and transaction information

• Booking or service details

• IP address and information about how you use our website

 

How We Use Your Information

We use your personal information to:

• Process bookings, purchases and payments

• Provide the services you have requested

• Communicate with you regarding your booking, purchase or enquiry

• Issue invoices, receipts and confirmations

• Maintain our business and financial records

• Improve our website and services

• Meet our legal and regulatory obligations

• Prevent fraud and protect the security of our business and customers

 

Payment Information

Payments made through our website may be processed by Stripe, our third-party payment provider.

Payment card information is transmitted securely to Stripe for the purpose of processing your payment. We do not normally store your full credit or debit card details on our own systems.

Stripe may process your personal and payment information in accordance with its own privacy and security policies.

 

Sharing Your Information

We may share your information with trusted third parties where necessary to provide our services. This may include payment processors, IT and website service providers, professional advisers, regulatory authorities and other service providers involved in fulfilling your booking or purchase.

We do not sell or rent your personal information to third parties.

Information will only be disclosed where necessary for the provision of our services, where you have authorised us to do so, or where we are legally required to disclose it.

 

How Information Is Shared

Where personal information needs to be transferred to a third party, we use appropriate electronic or other secure methods of communication. We take reasonable steps to ensure that organisations processing personal information on our behalf have appropriate security and data protection measures in place.

 

Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Our website uses secure encrypted connections where appropriate, and payment information is processed through secure payment providers such as Stripe.

Access to personal information is restricted to authorised persons who require it for legitimate business purposes.

 

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting our legal, accounting and regulatory obligations.

 

Your Rights

Under applicable UK data protection legislation, you may have the right to request access to the personal information we hold about you, request that inaccurate information is corrected, request deletion of certain information, restrict or object to certain processing, and request a copy of certain information we hold.

To exercise any of these rights, please contact us using the contact information provided on our website.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we process personal information.

The latest version will always be published on our website.